Billing & Refund Policy

RomeKings · Effective August 13, 2026

This page explains how RomeKings subscriptions, payment confirmation, failed payments, duplicate payments, refunds, and Google Play payment readiness are handled for the current RomeKings service.

1. Subscription Plans

RomeKings currently supports paid digital streaming access for these backend plan amounts:

  • UGX 3,000: 1 day of subscription access.
  • UGX 6,000: 7 days of subscription access.
  • UGX 15,000: 30 days of subscription access.

Access is tied to the RomeKings account used for the payment. A subscription allows streaming and eligible offline Movie Box downloads during the active access period; it does not transfer ownership of any movie, series, subtitle, translation, or file.

2. Payment Methods

The RomeKings website and backend may support Mobile Money through Yo! Payments and card or hosted checkout through Flutterwave. These providers may require verification, phone prompts, bank approval, network availability, or fraud checks before payment is confirmed.

The Android app distributed through Google Play should not expose Flutterwave, Yo! Payments, web checkout links, or other external checkout for digital streaming subscriptions unless RomeKings implements Google Play Billing or another approved Google Play billing option. The current Play-ready Android mode is an existing-subscriber/consumption build.

3. Payment Confirmation and Expiration

  • Subscription access begins only after RomeKings receives successful payment confirmation.
  • Pending payments may take time to confirm and may require the user to approve the transaction on their phone, card issuer, or payment-provider page.
  • If payment confirmation is delayed, the account may not show active access immediately.
  • Current backend subscriptions expire at the end of the paid period unless another payment is made.
  • The current backend payment flow is not described as automatic renewal billing.

4. Failed, Pending, or Cancelled Payments

If a payment fails, is cancelled, times out, or remains pending, RomeKings may not activate subscription access. You may retry the payment after confirming your phone number, balance, network connection, card status, or payment-provider prompts. If your account was charged but access did not update, contact support with the account phone/email, amount, payment method, date/time, and any transaction reference.

5. Refunds and Duplicate Payments

Because RomeKings sells access to digital streaming content, refunds are reviewed case by case. RomeKings does not promise automatic refunds for used subscription access or change of mind after access has been delivered. However, RomeKings may review refund or access-adjustment requests involving:

  • Duplicate charges for the same account and access period.
  • Successful provider charge where RomeKings did not activate access.
  • Service-side errors that prevented paid access from being delivered.
  • Failed or pending transactions that later settled unexpectedly.
  • Refunds required by applicable law or payment-provider rules.

Refunds, reversals, or chargebacks may also be handled through Flutterwave, Yo! Payments, card networks, mobile-money providers, banks, or Google Play if Play Billing is introduced. Provider rules may affect timing, eligibility, and required evidence.

6. Accidental Payments and Account Mistakes

If you paid with the wrong account, phone number, or email, contact support quickly. RomeKings may request proof of payment and account ownership before making any correction. RomeKings may not be able to move access or reverse a payment after access has been used or where provider records do not support the request.

7. Service Interruptions

Streaming depends on internet service, device support, hosting, storage, content availability, and payment-provider systems. If a RomeKings-side outage materially prevents paid access, contact support with details. RomeKings may review whether an access extension or other correction is appropriate.

8. How to Contact Support

Email support@romekings.com or use the Contact / Support page. Include your account email or phone number, selected plan, payment amount, payment method, transaction reference if available, date/time of payment, and a short description of what happened.

9. Needs Owner Input

RomeKings should confirm its final refund approval rules, official support email ownership, any required business name, and any payment-provider dispute operating procedure before public launch. Until then, this page documents the current product behavior without promising automatic refunds or fixed response times.

10. Related Policies